Activation Refresh


Occasionally your XM radio may stop receiving a signal, which could be for various technical reasons. As a first measure of troubleshooting, please refresh your radio by following the instructions below.

Step1: Position your XM radio antenna so that it has a clear view to the sky. If using a home unit, make sure the antenna is located in a south-facing window.
Step2: Turn on your XM radio and tune to Channel 0 to obtain the 8-digit XM radio ID. NOTE: Please check your ID code carefully. None of the following letters are used: 'I' (eye), 'o' (oh), 'S' or 'F'.
Step3: Tune your XM radio to Channel 1 and verify that you can hear the XM Preview Channel.
Step4: Enter the 8-Digit XM Radio ID Here:

In most cases, your radio will restore service in 10 - 15 minutes. However, in some instances it may take up to 60 minutes to restore. If you are still experiencing problems after following these measures, please call our Listener Care Centre at 1.877.438.9677 so we can rectify the problem and get you back to enjoying our programming.